Customer Care

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Complaints Department’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Complaints Department’ or ‘us’ or ‘we’ refers to the owner of the website, BW Brand Limited, which is a wholly-owned subsidiary of Bill White Limited. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.


  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.


  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.


  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.


  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


Your use of this website and any dispute arising out of such use of the website is subject to the laws of Scotland.

Privacy & Safety

BW Brand Limited, owner of BW Brand (Bill White Brand) and BWU (Bill White University) is considered Data Controller of your Personal Information.


Where BW Brand Limited or its parent, Bill White Limited, is not Data Controller for a particular processing activity, we will explicitly make this known in the applicable notice.

You can contact our Data Protection Officer if you have any questions or concerns about our handling of your Personal Information, or if you wish to make a complaint.

Data Protection Officer
BW Brand Limited
Summit House
4-5 Mitchell Street
Edinburgh EH6 7BD

Or by Email

Our Data Protection Officer can help you with requests to exercise your Privacy Rights and with enquiries or complaints relating to BW Brand’s handling of your Personal Information.

If you need to contact the Information Commissioner’s Office, you can find their contact details on their website at

Wholesale Inquiries

BW Brand Limited has a wholesale department for large orders or for Retailers who wish to make arrangements to carry our clothing in their stores. For more information about a wholesale relation Contact Us.

Payment Methods

- Credit / Debit Cards

- Offline Payments (Subject to prior arrangements)

Join our Newsletter

© 2019-2021 by BW Brand Limited

Registered in Scotland, No. SC660522
Group VAT GB342503923